Terms of service

TERMS OF SERVICE

Last updated: May 2026

OVERVIEW

Welcome to FurFix™. Throughout the site, the terms “we”, “us”, and “our” refer to FurFix™. FurFix™ operates this website and online store, including all information, content, features, tools, products, and services made available to you (the “Services”).

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein, including our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you may not access or use our Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

SECTION 1 — ELIGIBILITY AND USE OF SERVICES

By using our Services, you confirm that:

  • you are at least the age of majority in your country of residence;
  • you have the legal capacity to enter into binding agreements; and
  • all information you provide is accurate and complete.

You may not use our products or Services for any unlawful or unauthorized purpose.

You agree not to:

  • violate any laws or regulations;
  • transmit malicious code or viruses;
  • interfere with website security;
  • misuse the Services; or
  • attempt unauthorized access to our systems.

We reserve the right to refuse service or terminate access at our discretion.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We strive to ensure product descriptions, images, pricing, and specifications are accurate. However:

  • colours may vary depending on device settings;
  • packaging may differ slightly;
  • product images may include illustrative or lifestyle photography.

All product descriptions and pricing are subject to change without notice.

We reserve the right to:

  • discontinue products;
  • limit quantities;
  • restrict sales by region; or
  • refuse orders.

Nothing on this website constitutes a guarantee of product suitability for a specific purpose unless explicitly stated.

SECTION 3 — ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase products from FurFix™.

We reserve the right to:

  • refuse or cancel orders;
  • limit quantities;
  • reject suspicious transactions; or
  • cancel orders due to pricing or inventory errors.

An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued.

If we cancel an order after payment is processed, a refund will be issued to the original payment method.

SECTION 4 — PRICING AND PAYMENT

All prices displayed are in the applicable store currency and may exclude:

  • taxes;
  • duties;
  • customs charges; or
  • shipping fees.

Prices may change without prior notice.

You agree to provide accurate billing and payment information.

By completing a purchase, you confirm:

  • you are authorized to use the payment method;
  • payment details are accurate; and
  • sufficient funds are available.

We reserve the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

SECTION 5 — SHIPPING AND DELIVERY

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping delays may occur due to:

  • customs clearance;
  • courier disruptions;
  • weather conditions;
  • holidays; or
  • events outside our control.

Customers are responsible for ensuring shipping information is correct at checkout.

FurFix™ is not responsible for delays caused by third-party carriers.

International customers may be responsible for customs duties, import taxes, or local fees.

Nothing in these Terms affects your statutory consumer rights under applicable law.

SECTION 6 — RETURNS, REFUNDS, AND CANCELLATIONS

Returns and refunds are governed by our Refund Policy.

To request support regarding an order, contact:

support@furfixhome.com

We reserve the right to refuse returns that:

  • do not comply with our Refund Policy;
  • show signs of misuse;
  • are returned damaged due to improper packaging; or
  • are returned outside the permitted timeframe.

Refunds are issued to the original payment method where applicable.

SECTION 7 — PROMOTIONS AND DISCOUNTS

Promotions, discount codes, bundles, and limited-time offers:

  • may be modified or cancelled at any time;
  • may not be combined unless explicitly stated;
  • may have separate terms and conditions.

We reserve the right to revoke promotions in cases of abuse, misuse, or technical error.

SECTION 8 — INTELLECTUAL PROPERTY

All website content, including:

  • logos;
  • branding;
  • graphics;
  • images;
  • videos;
  • product descriptions;
  • layouts;
  • text; and
  • website design

is the property of FurFix™ or its licensors and is protected by applicable intellectual property laws.

You may not:

  • reproduce;
  • copy;
  • distribute;
  • modify;
  • exploit; or
  • commercially use

any content without prior written permission.

All trademarks displayed remain the property of their respective owners.

SECTION 9 — USER CONTENT AND FEEDBACK

If you submit reviews, comments, testimonials, suggestions, photos, videos, or other content (“User Content”), you grant FurFix™ a worldwide, royalty-free, perpetual license to:

  • use;
  • reproduce;
  • publish;
  • edit;
  • distribute; and
  • display

such content for operational or marketing purposes.

You confirm that your User Content:

  • is truthful;
  • does not infringe third-party rights;
  • is not unlawful or abusive; and
  • does not contain malicious code.

We reserve the right to remove User Content at our discretion.

SECTION 10 — THIRD-PARTY SERVICES AND LINKS

Our Services may include third-party tools, payment providers, or external links.

We do not control and are not responsible for:

  • third-party websites;
  • external services;
  • external content; or
  • third-party policies.

Your use of third-party services is at your own risk.

SECTION 11 — SHOPIFY SERVICES

Our store operates using Shopify’s e-commerce platform.

By using our Services, you acknowledge that certain data may also be processed by Shopify in accordance with Shopify’s policies and infrastructure.

FurFix™ is solely responsible for products sold through this website.

SECTION 12 — PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using the Services, you consent to the collection and processing of information necessary to:

  • process orders;
  • provide customer support;
  • improve Services; and
  • comply with legal obligations.

SECTION 13 — WEBSITE AVAILABILITY

We do not guarantee uninterrupted or error-free access to the Services.

We reserve the right to:

  • suspend;
  • modify;
  • discontinue; or
  • restrict

any part of the website without notice.

We are not liable for temporary outages or technical interruptions.

SECTION 14 — PROHIBITED USES

You may not use the Services:

  • unlawfully;
  • fraudulently;
  • to violate regulations;
  • to infringe intellectual property;
  • to distribute malware;
  • to scrape or harvest data;
  • to spam or phish;
  • to interfere with website security; or
  • to impersonate others.

We reserve the right to terminate access for violations.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, FurFix™ disclaims all warranties including:

  • merchantability;
  • fitness for a particular purpose;
  • durability; and
  • non-infringement.

We do not guarantee:

  • uninterrupted access;
  • error-free operation;
  • or that results obtained from the Services will be accurate or reliable.

Nothing in these Terms excludes rights that cannot legally be excluded under consumer protection laws.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, FurFix™ shall not be liable for:

  • indirect damages;
  • incidental damages;
  • consequential damages;
  • loss of profits;
  • data loss;
  • business interruption; or
  • loss arising from use of the Services or products.

Our total liability shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless FurFix™, its affiliates, employees, contractors, partners, and service providers from claims or liabilities arising from:

  • your breach of these Terms;
  • misuse of the Services; or
  • violation of laws or third-party rights.

SECTION 18 — FORCE MAJEURE

FurFix™ shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

  • natural disasters;
  • strikes;
  • internet outages;
  • pandemics;
  • governmental actions;
  • supply chain disruptions; or
  • courier failures.

SECTION 19 — TERMINATION

We reserve the right to terminate or suspend access to the Services without notice if these Terms are violated.

Any obligations or liabilities incurred prior to termination shall survive termination.

SECTION 20 — GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Ireland.

Any disputes arising in relation to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ireland.

SECTION 21 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 22 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and FurFix™ regarding use of the Services.

SECTION 23 — CHANGES TO TERMS

We reserve the right to modify these Terms at any time.

Updated Terms become effective immediately upon posting to the website.

Continued use of the Services constitutes acceptance of updated Terms.

SECTION 24 — CONTACT INFORMATION

Questions regarding these Terms should be sent to:

FurFix™
Email: support@furfixhome.com
Website: furfixhome.com